Privacy Policy

Last Updated: May 26, 2026 Strollerfy (“Strollerfy,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, place a reservation, use our rental services, communicate with us, or interact with our online forms, payment pages, delivery/pickup services, email communications, or SMS/text messaging program. By using our website or services, you agree to the practices described in this Privacy Policy. 1. Information We Collect We may collect personal information that you voluntarily provide to us when you visit our website, submit a reservation, complete a payment, contact customer support, opt in to communications, or otherwise interact with Strollerfy. The information we collect may include: - Name - Email address - Phone number - Billing information - Delivery address - Pickup address - Rental dates and times - Reservation details - Payment status - Transaction identifiers - Customer support messages - Communication preferences - SMS/text message opt-in status - Language preference - IP address - Browser and device information - Website usage information - Any other information you choose to provide We may also collect non-personal information when you interact with our website, including browser type, device type, operating system, referring pages, pages viewed, time spent on the website, and other technical information. 2. Payment Information Payments may be processed by third-party payment processors. Strollerfy may receive and store payment-related information such as payment status, transaction identifiers, order references, payment method type, and confirmation details. Strollerfy does not intentionally store full credit card numbers or full payment card details on our website servers. Payment information is handled by third-party payment processors according to their own terms and privacy policies. 3. How We Use Your Information Strollerfy may use the information we collect for the following purposes: - To process and manage reservations - To process payments and payment status updates - To provide stroller rental and related services - To coordinate delivery and pickup - To communicate with you about your reservation - To send payment reminders for pending reservations - To provide customer support - To respond to questions, requests, and inquiries - To send transactional emails related to your reservation or service - To send SMS/text messages if you have opted in - To improve our website, services, customer experience, and operations - To prevent fraud, abuse, unauthorized transactions, and security issues - To maintain internal records - To comply with legal, regulatory, tax, accounting, or operational requirements - To enforce our Terms of Service and other policies 4. Reservation and Service Communications When you place a reservation or interact with our services, we may contact you about matters related to your reservation, including payment status, reservation status, delivery, pickup, customer support, schedule changes, service updates, and operational issues. These communications may be sent by email, phone call, or, if you have opted in, SMS/text message. 5. SMS/Text Messaging Program Strollerfy may offer an optional SMS/text messaging program for transactional and informational messages related to reservations and customer service. If you opt in to receive SMS/text messages from Strollerfy, we may use your mobile phone number to send messages related to your reservation, including: - Payment reminders - Booking or reservation status updates - Delivery updates - Pickup updates - Customer support messages - Service-related notifications Message frequency varies, typically 1 to 6 messages per reservation. Message and data rates may apply. You may opt out of SMS/text messages at any time by replying STOP. You may request assistance by replying HELP. Consent to receive SMS/text messages is not a condition of purchase or reservation. You may complete your reservation without opting in to SMS/text messages. 6. SMS Consent and Mobile Information Strollerfy does not sell, rent, share, or disclose mobile phone numbers, SMS opt-in data, or SMS consent information with third parties, affiliates, or lead generators for marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties for marketing or promotional purposes. We may use trusted service providers to help us deliver SMS/text messages and operate our messaging program. These service providers are permitted to use mobile information only as necessary to provide messaging services to Strollerfy and not for their own marketing or promotional purposes. 7. Email Communications We may use your email address to send transactional and service-related emails about your reservation, payment status, delivery, pickup, customer support, service updates, and other matters related to your use of Strollerfy. If you separately opt in to receive promotional emails, we may send promotional or marketing emails. You may unsubscribe from promotional emails by following the unsubscribe instructions included in those emails. Even if you unsubscribe from promotional emails, we may still send you transactional or service-related emails necessary to manage your reservation or provide customer support. 8. Cookies and Tracking Technologies Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, analyze website traffic, support website functionality, and help us understand how visitors use our website. A cookie is a small file placed on your device by your web browser. You may set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not function properly. We may use cookies or similar technologies for: - Website functionality - Reservation flow functionality - Analytics - Fraud prevention - Performance monitoring - User experience improvements 9. How We Share Your Information We do not sell, trade, or rent users’ personal identification information. We may share information with trusted service providers who help us operate our business and provide our services, including: - Payment processors - Reservation management providers - Delivery and pickup service providers - Website hosting providers - Email service providers - SMS/text messaging providers - Customer support tools - Analytics providers - Fraud prevention and security providers - Professional advisors, such as accountants, attorneys, or compliance consultants These service providers are authorized to use personal information only as necessary to provide services to Strollerfy or as required by law. We may also disclose information when necessary to: - Comply with applicable laws, regulations, legal processes, or governmental requests - Protect the rights, property, or safety of Strollerfy, our customers, or others - Prevent fraud, abuse, or security issues - Enforce our Terms of Service or other policies - Respond to claims or disputes - Complete a business transaction such as a merger, acquisition, restructuring, or sale of assets, subject to appropriate privacy protections For clarity, Strollerfy does not sell, rent, share, or disclose mobile phone numbers, SMS opt-in data, or SMS consent information with third parties, affiliates, or lead generators for marketing or promotional purposes. 10. Third-Party Websites and Services Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or policies of those third-party websites or services. If you click a third-party link or use a third-party service, your information may be collected and processed according to that third party’s privacy policy and terms. 11. Data Security We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction. However, no method of transmission over the internet and no method of electronic storage is completely secure. We cannot guarantee absolute security of your information. 12. Data Retention We retain personal information for as long as reasonably necessary to provide our services, manage reservations, process payments, provide customer support, comply with legal or accounting obligations, resolve disputes, enforce agreements, maintain business records, and operate our business. SMS opt-in and consent records may be retained as necessary to document consent, manage opt-outs, comply with messaging requirements, and operate our SMS/text messaging program. 13. Your Choices You may choose not to provide certain personal information, but doing so may prevent you from using certain features of our website or completing a reservation. You may opt out of SMS/text messages at any time by replying STOP. You may request SMS/text message assistance by replying HELP. You may unsubscribe from promotional emails by using the unsubscribe link included in those emails. You may contact us to request updates or corrections to certain personal information associated with your reservation. 14. Children’s Privacy Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete that information. 15. International Users If you access our website or services from outside the United States, you understand that your information may be collected, processed, and stored in the United States or other countries where our service providers operate. By using our website or services, you consent to the transfer and processing of your information as described in this Privacy Policy. 16. Do Not Track Signals Some browsers may send “Do Not Track” signals. Our website may not respond to all Do Not Track signals. You can manage cookies and tracking preferences through your browser settings. 17. Changes to This Privacy Policy Strollerfy may update this Privacy Policy from time to time. When we update the Privacy Policy, we will revise the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect information. Your continued use of our website or services after any changes to this Privacy Policy means you accept the updated policy. 18. Contact Us If you have questions about this Privacy Policy, our privacy practices, or your dealings with Strollerfy, please contact us through the contact options available on our website. You may also contact us at: Strollerfy Email: [insert contact email] Address: [insert business address, if applicable]